Service And Technical Support
Reliable equipment is the backbone of a practice. Joident supports the machines it builds, from installation questions to spare parts, through the same channels that handle sales.
What Support Covers
Joident sells equipment that has to run every working day, so support is part of the product rather than an add-on contract.
Installation And Commissioning Advice
Guidance on power supply, water quality, siting and the first test cycle, before the machine is switched on rather than after.
Operating And Cycle Selection Support
Help choosing the right programme for a load, and reading what the intelligent diagnosis system is reporting when a cycle aborts.
Spare Parts And Consumables
Filters, seals and service parts for the Novo Pro, Distilo, Seal and Meto ranges, ordered through the same contact as the equipment.
Manuals And Documentation
English brochures for all four ranges are downloadable, and manuals and CE documentation are supplied with the equipment.
Distributor And OEM Technical Support
Direct access to the engineering centre for partners who need specification detail, language settings or documentation for their market.
Training Material For Rotating Staff
Guidance written for the person who loads the machine, so a new team member can be brought up to speed without a service visit.
How A Support Request Runs
Send The Model And The Symptom
Message the model name, the serial plate and what the screen or indicator is showing on WhatsApp or by email.
We Read The Cycle Data
Where the machine records cycles to SD card or USB, that file usually tells us what happened without anyone guessing.
We Answer Or Ship The Part
Most issues are settings, feed water or loading. Where a part is needed we confirm which one and ship it.
We Confirm It Is Resolved
We follow up after the next cycles to check the fix held rather than closing the request on our side.
Warranty
- Novo Pro steam sterilizers carry a 24 month or 2000 cycle warranty as published on the product pages
- Distilo water distillers, Seal thermal sealers and Meto ultrasonic cleaners carry a 12 month warranty
- Warranty assumes feed water meeting EN 13060 Annex C, which means conductivity below 5 microsiemens per cm
- Damage caused by scale from tap water or unsuitable feed water is not a warranty fault
- Ask us for the exact warranty terms for your market before ordering, since they are confirmed per agreement
Service Questions
How long is the warranty
What voids the warranty fastest
Can you support us if the machine was bought from a distributor
Do you supply spare parts
Where can I get the manual
Get A Technical Answer Today
Send the model, the serial plate and a photo of the screen. Technical questions go to the same WhatsApp number as sales.