Support
Support and Service
Professional and fast technical support before the order, during installation and for the life of the crane.
Paperwork
- Equipment qualification certificate
- Main parts qualification certificates
- Electrical drawing diagram
- Installation operation and maintenance manual
- Installation and commissioning instructions
Technical Clarification
Rationalised technical proposals aimed at saving project procurement cost, for example optimising the design to reduce wheel load and therefore the civil works.
Fast Free Design
A CAD drawing within 48 hours, free of charge, so you can confirm whether the crane suits your working conditions before committing.
Free Production Drawings
Production drawings of crane components provided free to regional partners and clients buying crane kits, which lowers shipping cost by moving girder fabrication local.
Installation Support
Installation supervision on site for heavy capacity cranes, online installation guidance for light capacity cranes.
Commissioning and Training
Commissioning to confirm the crane runs within design parameters, plus operator training so the crane is used correctly from day one.
Online Support
24/7 online support service. Response to a maintenance request is targeted within 8 hours, with a solution within 24 hours. Regular maintenance guidance and long life quick-wear parts support are provided alongside.
Frequently Asked Questions
How fast do you respond to a service request?
Sinomac aims to respond to a maintenance request within 8 hours and to provide a solution within 24 hours.
Do you send engineers to site?
For heavy capacity cranes, installation supervision on site is recommended and available. For light capacity cranes, online installation guidance is normally sufficient.
Are your cranes built to FEM and DIN standards?
Yes. Sinomac designs to FEM, DIN and ISO. Duty group is set from your real lifting cycle, so the classification on the nameplate matches how the crane is actually used.
Can you supply a crane kit instead of a complete crane?
Yes. Sinomac supplies hoist, end carriages, drives, control system and anti-sway as a kit, and provides free production drawings of the girder for regional partners and clients buying kits, which lowers shipping cost.
How fast do you quote?
Sinomac provides a crane quotation within 24 hours and a CAD drawing within 48 hours.
What documentation ships with the crane?
Equipment qualification certificate, main parts qualification certificates, electrical drawing diagram, installation operation and maintenance manual, and installation and commissioning instructions.
Crane Down or Running Badly
Send a photo of the nameplate and describe the fault. An engineer will respond.