Jinan Sinoheng Import and Export Co., Ltd. — Liangshan Factory, Shandong, China
Solution

After Sales Support and Lifetime Spare Parts Supply

A trailer bought abroad is only as good as the support behind it five years later. We provide one year quality assurance from delivery and guarantee spare parts supply for the whole service life of the trailer, however long ago you bought it.

The common failure is not a defective trailer, it is a trailer nobody can get parts for. Once a supplier changes model or loses interest, an otherwise sound vehicle becomes scrap over a single unavailable component.

Stages

How The Process Works

  1. WarrantyWarranty terms that are vague are worth nothing when something fails. One year quality assurance from delivery. If there is a quality problem we provide after-sales service, and we tell you plainly what is covered before you order.
  2. Spare Parts SupplyParts availability usually ends long before the trailer does. We guarantee spare parts supply for the whole service life of the trailer, no matter how long ago it was bought. Send the model and, where possible, a photograph of the part.
  3. Named ComponentsUnlabelled parts cannot be matched locally even when they are common items. Because axles, suspensions, brakes, kingpins and hydraulics are specified by name from FUWA, BPW, WABCO, JOST, HYVA and CIMC, many wear items can be sourced from a local distributor without waiting for shipment.
  4. Technical SupportFaults that could be fixed in an hour take a week when no one can explain the system. Technical support by phone or message, covering hydraulic circuits, brake systems, electrics and running gear. Most problems are resolved without anybody travelling.
  5. On Site EngineeringSome faults cannot be diagnosed remotely, and some operations need training rather than instructions. Where necessary we arrange engineers to travel to your country for guidance, both for fault resolution and for commissioning and operator training.
  6. Maintenance GuidanceMost premature failures come from missed maintenance, not manufacturing defects. We publish maintenance guidance covering daily inspection, lubrication intervals, tire and brake checks and seasonal care, and we provide regular maintenance and inspection services for customers who want them.
Related Products

Trailers This Applies To

Related

Other Solutions

Custom Trailer Engineering

A standard build is a compromise averaged across every market. Your axle limits, road surface, climate, cargo density and local parts supply are not average, and the gap between the average and your reality is where trailers break.

Choosing the Right Configuration

Buyers are usually given a model number and a price. What determines whether the trailer earns is the configuration behind that number, and it is easy to get wrong from a catalogue photograph.

Export Shipping and Documentation

Trailer shipping is not container shipping. Many models cannot go in a box at all, freight rates move while vehicle prices stay fixed, and import clearance depends on documentation that varies country by country.

FAQ

After Sales and Spare Parts Questions

What Does the Warranty Cover

One year quality assurance from delivery. If a quality problem arises we provide after-sales service and, where necessary, arrange engineers to travel to your country.

How Long Can I Get Spare Parts

For the whole service life of the trailer. Parts supply does not expire with the warranty, and it does not matter how long ago you bought the vehicle.

Can I Buy Wear Parts Locally

Often yes, because the axles, brakes, kingpins and hydraulics are named brands with their own distribution. That is one of the practical reasons to specify named components at order.

How Do I Order a Spare Part

Send us the trailer model, the order reference if you have it, and a photograph of the part. We will identify it and quote.

Do You Provide Operator Training

We provide technical support remotely and can arrange engineers to travel for commissioning and guidance where a system such as a cryogenic tank or a side lifter needs hands-on training.

Start With Your Operating Conditions

Country of use, road conditions, cargo type and weight, and your axle limits. Everything else follows from those four answers.