Talk To Our Engineers
Message us directly. There is no contact form on this site because a WhatsApp message or an email reaches an engineer faster than a form reaches an inbox.
Fastest route. Send photos of the worn part or a screenshot of the drawing and we can usually tell you straight away whether we can make it.
Best for drawings, specifications and formal enquiries. Attach the drawing and your line data and we reply within 24 hours.
Wechat And Phone
Also our Wechat number. Useful if you prefer to talk it through before sending drawings.
Factory And Office Address
No.6 Furong Road, Xiangcheng District, Xiangyang City, Hubei Province, China
Working Hours
Monday to Saturday, 08:30-18:00 GMT+8. WhatsApp messages are answered within 24 hours.
What To Send With Your Enquiry
- Line width and strip thickness range
- Material grade and, for non ferrous, alloy and temper
- Line speed and the process the machine sits in
- The drawing or clear photos of the worn part with key dimensions
- Quantity required now and the expected annual usage
- Destination port or delivery address for freight costing
How An Enquiry Moves Forward
What happens after you send the first message.
Line data for equipment, or drawing and dimensions for spare parts.
Usually with a short list of clarifying questions and an initial technical view.
Scope, dimensions, materials and delivery are fixed in writing before production.
We produce to the agreed drawing, issue inspection records and ship with export documentation.
Contact And Order Questions
Why is there no enquiry form?
Forms add a step and lose attachments. WhatsApp and email both reach our engineers directly and let you send drawings and photos in the same message.
How quickly do you reply?
Within 24 hours. Our team is set up for 24/7 support on urgent line down situations.
Which language do you work in?
English and Chinese. Write in either and the reply comes back in English unless you ask otherwise.
Can you quote without a drawing?
For equipment, yes, from line data. For spare parts we need either a drawing, a sample, or good photographs with the key dimensions marked.
Where do you ship from?
From Xiangyang, Hubei Province, through the nearest suitable port. Tell us the destination and we include freight in the quotation.
Can we visit before ordering?
Yes, visits are welcome. Message us in advance so the right engineer is available on the day.
Send The First Message
WhatsApp is fastest, email is best for drawings. Either way an engineer answers within 24 hours.