Answers To The Questions That Come Up First

Five hundred units per model in a stock configuration. Custom colour or custom packaging starts at 3000 units. A new ODM housing needs 3000 units per production run. Samples are available from one unit.

Yes, as long as each model reaches its own minimum. Mixed orders share one production window and one shipment.

Typically 30 percent deposit with the balance against the bill of lading copy. Terms for established repeat customers are discussed case by case.

For customers on a rolling forecast we hold components rather than finished goods. That keeps replenishment at 15 days without tying your cash up in finished inventory.

Around 15 days for stock configurations after the deposit clears, 25 to 35 days for private label runs with printed packaging, and 75 to 95 days for a new ODM product including tooling and certification.

Five to seven days for stock units. Branded samples take 10 to 14 days because packaging and printing are involved.

Yes. FNSKU labelling, carton marking and pallet configuration to Amazon requirements are handled at the factory, and we book to your nominated warehouse.

FOB Shenzhen as standard. CIF, DDP and delivered-to-warehouse terms are available and quoted per destination.

Production stops for two to three weeks and capacity is tight for several weeks either side. For first-quarter delivery, place orders and approve samples before the end of November.

Yes, on the product, the packaging, the manual and the app. Logo printing, custom colour, app name, icon, colour scheme and account system are all configurable.

OEM puts your brand on an existing model with no tooling cost and a 500 unit minimum. ODM develops a new product with its own tooling, a 3000 unit minimum and a longer timeline. Our OEM versus ODM guide covers the trade-offs in detail.

On ODM tooling you fund, yes, with the territory and term written into the agreement. On stock models, exclusivity for a defined market can sometimes be agreed with a volume commitment.

Yes. App branding is standard, and deeper firmware or app changes are quoted as part of an ODM project.

CE, FCC and RoHS on every model. UKCA, PSE, KC and other destination market files are arranged on request and quoted separately.

Yes, for all food contact parts, naming the material grade and supplier rather than making a general claim.

A 24-hour ageing run and a 100 percent function test on every unit, plus drop testing at 80 cm on six faces on a batch sample in the export carton.

Yes, by your own team or a third-party agency. We schedule it before the container is booked so any finding can be corrected.

Ten grams per portion within plus or minus two grams, held across the kibble types we test with.

Twelve months from shipment on manufacturing defects as standard. Longer terms are agreed for programme customers and priced into the unit cost.

Yes. Bowls, filters, adapters, seals and pumps are available as separate line items, which matters for distributors carrying after-sales responsibility.

Send us the batch code and the symptom. Records are retained for two years, so we can trace the batch, identify the cause and tell you whether it is isolated or systematic.

For programme customers we commit parts availability for the agreed duration. For stock models, parts remain available while the model is in production and for a period after.