VSI Rotor Parts Collected Three Days After Order
Finished VSI rotor wear parts in Stock items, supplied to a european vsi operator.
What The Customer Was Dealing With
A VSI sits at the end of the crushing circuit, so when the rotor wear package runs out the whole plant stops shaping product. This customer needed parts faster than a casting lead time allows.
Customer Pain Points
- Downtime on a machine that gates the whole circuit
- Casting lead times measured in weeks against downtime measured in days
- Rotor packages that must be replaced as a complete set
What We Did About It
We hold vast finished VSI parts in stock precisely for this. The customer ordered against stock rather than against production, and their agent collected directly from our warehouse.
How The Order Ran Through The Works
Order confirmed by the client on 18 July
Parts picked from finished VSI stock rather than scheduled for casting
Set checked and documented before release
Client's agent contacted us and collected from our warehouse on 21 July
What Was Delivered
The client confirmed and sent the order on 18 July. Their agent came to our warehouse to collect it on 21 July — three days from order to collection.
Customer Benefit
Holding finished VSI parts converts a casting lead time into a collection appointment, which is the difference between a short stop and a long one.
Quality Control
Chemical analysis was carried out on the heat and the sample retained for at least three years. A dimensional inspection report was issued after machining and before packing.
The Parts Behind This Case
VSI Rotor Tip
High chromium tips held finished in stock so the rotor is never the reason you stop
View Part →
VSI Distributor Plate
Splits the feed evenly to the rotor ports so tips wear at the same rate
View Part →
VSI Upper And Lower Wear Plates
Rotor top and bottom protection supplied as a matched set with the tips
View Part →About This Case
Can you name the customer?
No. We describe the customer by region and by sector — in this case a european vsi operator — because customer names are commercially confidential. The part numbers and materials are real.
Can you repeat this part for us?
Yes. The pattern for Finished VSI rotor wear parts is held, so a repeat order goes straight into moulding with no pattern cost and no pattern lead time.
What documentation came with this order?
Chemical analysis and a dimensional inspection report, as on every order. Additional testing is carried out in our own laboratory when specified at order stage.
Do you supply parts to this region regularly?
Yes. Europe is a regular destination for us, and around 60% of our output is exported, directly by us or through other companies here in China.
Have A Similar Part To Source
Send the part number or a photograph with the main dimensions. We will check the pattern inventory and tell you what the lead time really is.