Service
The hardware ships with the team
Customer-centric service covering product selection, logistics delivery and after-sales support — so new-energy equipment and ground support systems operate safely, stably and efficiently wherever they land.
Core services
Six service pillars, fully covered
Everything from the first specification meeting to extended warranty programmes is handled by ZCForest or its certified partners.
Product Selection & Customisation
Optimal configurations for energy storage, electric motorcycles, solar-storage-charging stations and ground support equipment — based on local power conditions, climate and operational needs. OEM/ODM customisation covers voltage, connectors and local certifications.
Logistics & Trade Support
Sea, air and multimodal transport through a multi-regional logistics network, plus help with export customs clearance, certificate of origin, destination clearance and trade compliance documentation.
Installation & Commissioning
Installation manuals in English and Chinese, operation videos and remote technical support. On-site engineer dispatch is available for large projects such as solar-storage-charging stations and airport equipment.
Training Services
Online and offline training for your operation and maintenance teams, covering equipment operation, fault identification, routine maintenance and safety procedures.
After-Sales & Warranty
Standard warranty of 1–2 years for complete units and 3–5 years for core components — battery, controller and charging module — depending on product type. Spare-parts inventory for quick dispatch, remote fault diagnosis and 24/7 online technical support in English and Chinese.
Value-Added Services
For solar-storage-charging stations: system performance monitoring, remote optimisation recommendations, an annual operation report with energy-efficiency analysis, and optional extended warranty and preventive inspection plans.
Service process
From first call to long-term support
A predictable eight-stage delivery process — clear, traceable, and the same on every project regardless of size.
Requirement intake
Customer needs, site, load profile and goals.
Solution & quote
System design and pricing.
Contract
Order confirmation and trade-finance setup.
Production
Manufacturing and stocking.
Export & logistics
Customs, transport and destination clearance.
Delivery support
Remote or on-site commissioning.
Training
Operations team handover.
After-sales
Long-term support and warranty.
Service coverage
Two regions today, more tomorrow
- South America — primary market with active deployments and a local partner network
- Southeast Asia — active deployments across multiple countries with a strong logistics base
- Other regions — remote support, with local partners added progressively
- English and Chinese — 24/7 online technical support
What to send us
The faster route to a sized proposal
Site & geography
Location, climate and ambient conditions.
Load profile
Peak and average kW, kWh per day, hours of operation.
Goals
Backup, self-consumption, peak shaving, fleet charging.
Timeline & budget
Target commissioning date and indicative budget if you have one.
Local certifications
The compliance your market requires.
FAQ
About ZCForest service
What warranty do ZCForest products carry?
Is on-site commissioning available?
What training do you provide?
How do you handle export documentation?
What happens if a system faults out of hours?
Are monitoring and optimisation included?
Already a customer? Get help.
Reach the team by WhatsApp or email — 24/7 online technical support in English and Chinese.