Spare Parts And After Sales
Every machine carries a one-year warranty. What matters more over ten years is how fast a blade, a sensor or a mould reaches you, and whether anyone answers when a line stops.
Stage By Stage From Enquiry To Production
Each stage below names the problem it exists to prevent, because that is what decides whether the machine works in your plant rather than ours.
Warranty
Problem: Warranty terms that are vague when something fails.
How we solve it: One-year warranty on the machine, with wear parts treated as consumables and held in stock.
Wear Parts
Problem: A line stopped for a blade or a nozzle costs more than the part.
How we solve it: We keep common wear parts in stock and recommend a starter set with each machine.
Diagnosis
Problem: Faults described over email take days to resolve.
How we solve it: Send photos and video over WhatsApp and our engineers work from what the machine is actually doing.
Upgrades
Problem: Product ranges change faster than machines are replaced.
How we solve it: We supply additional moulds, folding boards and print plates so an existing machine can run new formats.
Machines Involved In This Solution
Spare Parts And After Sales Questions
Do you quote the whole line or single machines?
Both. We sell single machines for an existing line and we plan complete lines from jumbo roll to sealed carton.
What information do you need to quote?
Finished product drawing or dimensions, fabric type and gsm, output target, pack format, and your voltage and frequency.
How long does the whole process take?
Machine delivery runs from about 15 days for sealing and labeling equipment to about 45 days for wide bed sheet and spa lines, after order confirmation.
Can you support installation and training?
Yes, remotely through WhatsApp video or on site by arrangement, with English manuals and recorded run-off settings supplied with the machine.
Spare Parts And After Sales
Send us the product you want to produce and the constraints you are working with. We reply with a plan, not a catalogue.