Repair order
Repair order is a service for existing HairNotion hair systems, wigs, toppers or extensions that need reattachment, knot repair, base reinforcement or hair replacement. It is available for units made with any base type including full thin skin, Swiss lace, French lace, fine welded mono, silk top, hybrid combinations or fish net. The repair process uses the same materials and craftsmanship as new units, with hair matched to the original code or selected from the full colour range. Repairs are completed and shipped within 24 hours if the unit is received by 6:00 PM local time, Monday to Friday. This service is for wearers who want to extend the life of their current unit without starting from scratch, and for trade buyers who need to restore units for resale or client reuse.
Key Benefits
- Extends the life of a worn unit without replacing the entire system
- Uses original hair type and colour code when available for consistent appearance
- Repairs damaged hairlines, loose knots or worn base edges
- Restores structural integrity to a unit that has lost its bond or shape
- Fast turnaround: repaired units shipped within 24 hours of receipt
- No need to re-order a full new unit if only a section needs fixing
Problems It Solves
- Knots that have loosened or shed after repeated washing and styling
- Base edges that have lifted or frayed at the perimeter
- A worn or damaged hairline that no longer reads as natural
- A unit that has lost its bond strength and won't stay in place
- A full skin or lace unit with a small tear or weak spot
- The cost and wait time of ordering a new full unit when only a repair is needed
Who It Is For
- Individual wearers with hair loss who want to keep their current unit longer
- Hair salons and barbershops that service clients with existing systems
- Hair replacement studios needing to repair units between fittings
- Distributors and wholesalers restoring used units for resale
- Medical and chemotherapy clients who rely on consistent appearance
- Jewish wig (sheitel) buyers who need discreet repairs to maintain modesty
Where It Is Worn
- A wearer notices knots loosening at the hairline after several months of daily wear
- A client's lace front has frayed or shed knots near the temples
- A salon receives a returned unit with a damaged base edge or broken tape strip
- A distributor needs to recondition a used unit for resale or demo
- A wearer has a full skin unit with a small tear or weak attachment zone
- A hair replacement studio wants to restore a client's unit before a follow-up appointment
Technical Features
- Repairs performed on any base type: full thin skin, Swiss lace, French lace, fine welded mono, silk top, hybrid, fish net
- Hair matched to original colour code or selected from full range including grey blends
- Knots re-welded or re-bleached to match the original hairline appearance
- Base edges reinforced with additional mono or lace where needed
- NPU strip re-bonded or replaced if the rear attachment zone is damaged
- Hair re-ventilated and styled to match the original curl or wave setting
Specifications
| Service Type | Repair order for hair systems, wigs, toppers and extensions |
|---|---|
| Base Types Supported | Full thin skin, Swiss lace, French lace, fine welded mono, silk top, hybrid, fish net |
| Hair Type | Indian Remy or Mongolian virgin hair depending on original unit |
| Colour Matching | Original code matched or selected from full range including 1B10#, 1B30#, 1B65# |
| Repair Scope | Knot repair, hairline reinforcement, base edge repair, tape strip replacement |
| Dispatch | Shipped within 24 hours of receipt if received by 6:00 PM Mon-Fri |
| Transit Time | Typical 4 to 10 days depending on destination |
| Returns | No returns on repaired units as they are custom work |
Materials
- Indian Remy human hair (if original unit used this)
- Mongolian virgin hair (if original unit used this)
- Fine welded monofilament for knot reinforcement
- NPU polyurethane strip for rear attachment repair
- Swiss or French lace for lace front or edge reinforcement
- Thin skin poly for full skin base repairs
How It Is Made
- Unit received and inspected for base type, hair type, colour and damage area
- Original hair code verified or new colour selected from full range
- Damaged knots or base edges repaired using matching materials and techniques
- Front knots re-bleached if needed to match the original hairline appearance
- Hair re-ventilated and styled to match original curl or wave setting
- Unit washed, dried and packed for dispatch within 24 hours
Quality Checks Before Dispatch
- Original colour code verified under daylight before repair
- Knots inspected under light for even colour and secure attachment
- Base edges measured and checked for correct alignment after repair
- Hairline tested for natural appearance under direct light
- Unit packed with care to prevent damage during transit
Customisation Options
- Hair length adjusted during repair if requested
- Density changed from original if needed
- Curl or wave setting altered to match current style preference
- Base size adjusted if the unit has shrunk or stretched
- Colour changed to a new code if the original is no longer available
- Base type upgraded (e.g. lace to hybrid) if requested and feasible
How It Compares
| Ordering a new full unit | Repair is faster and cheaper than a full replacement, but only fixes the damaged area |
| Using a different hair type | Original hair type is preserved when possible, but can be replaced with a different type if needed |
| DIY repair kits | Professional repair uses the same materials and craftsmanship as new units, not temporary fixes |
Use And Care Guide
- Send the damaged unit with a note describing the issue (e.g. loose knots, torn lace, lifted tape)
- Include your original order number or colour code if available
- Pack the unit securely to prevent damage in transit
- Send via tracked shipping to ensure delivery confirmation
- Receive the repaired unit within 24 hours of receipt if sent before 6:00 PM Mon-Fri
- Inspect the repair upon arrival and contact support if the result does not match expectations
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Questions About This Unit
How long does a repair take?
Repairs are completed and shipped within 24 hours of receipt if received by 6:00 PM Monday to Friday.
Can I repair a unit with a different hair type?
Yes. If the original hair type is not available, we can replace it with Indian Remy or Mongolian virgin hair.
Will the repaired area look the same as the original?
Yes. We match the original colour, texture, length and wave setting as closely as possible.
Can I repair a unit that has been cut or recoloured?
Yes, but the repair may not match perfectly if the original hair is no longer available or the colour is altered.
What if the repair doesn't fix the issue?
Contact us within 7 days of receipt. We will review the case and may rework the unit at no extra cost.
Do you accept repairs for units not from HairNotion?
Yes, we accept repairs for any hair system, wig, topper or extension as long as the base type and hair type can be matched.
How do I send my unit for repair?
Pack it securely and send it via tracked shipping. Include your contact details and a description of the damage.
Ask About Repair order
Send us your base size, colour code and hair length and we will confirm stock, price and lead time.