Talk To The Workshop Directly
There is no contact form on this site. Every enquiry we can answer well starts with a photograph or a specification, so message us instead and we will answer with something specific.
Fastest route for product recommendations, colour matching and custom orders. Send a photo of your hair loss area and we will reply with a suggestion.
Chat on +8613061287685 Second line: +8618562652363Best for wholesale enquiries, OEM and private label questions, and anything with attachments such as templates or colour rings.
[email protected]Business Hours
Monday to Friday 9:00 AM - 6:00 PM. Customer service is online outside those hours except Sundays and public holidays, and we aim to answer every email within 24 hours.
Which Line To Use
Four common reasons people write to us, and the fastest route for each.
I Am Choosing My First Unit
Send a daylight photo of the hair loss area from above and from the front, and say whether you work indoors or outdoors.
I Need A Replacement Fast
Give us the base type, size and colour code you already wear and we will check stock for a 24 hour dispatch.
I Want A Custom Build
Send your template or the six head measurements with the hair length, density and colour you want.
I Buy For A Business
Tell us the range and volume you want to carry and whether you need OEM packaging or a factory inspection.
What To Send Us So We Can Quote Straight Away
- A daylight photo of the hair loss area, from above and from the front
- The base size you wear, or a template if you already have one
- The colour code, or a photo of your own hair for us to match
- Hair length and roughly the density you want
- Whether the base should be cut and the hair styled before it ships
- Your destination country so we can give a realistic transit time
How We Handle Your Enquiry
- We read the photo and reply with a base type, a size and a colour code
- We confirm whether the unit is in stock or needs a production slot
- You approve the specification before anything is cut or built
- Stock leaves within 24 hours; custom follows the schedule we agreed
- We send tracking, and stay on the same thread for the next reorder
Contact And Ordering Questions
Why is there no contact form?
Because a form cannot carry a photograph of your hairline or a scan of your template, and those are the two things that let us answer properly. WhatsApp and email both take attachments.
When are you online?
Business hours are Monday to Friday 9:00 AM to 6:00 PM. Customer service is available outside those hours except Sundays and public holidays, and we aim to answer every email within 24 hours.
Which WhatsApp number should I use?
Either. +8613061287685 is the general line and +8618562652363 is also used for shipping questions. Both reach the same team.
Can you quote without a photo?
We can quote a stock unit from its name, size and colour code. For anything custom, or for a first order, a photo saves a week of back and forth.
Do you answer trade enquiries differently?
Email is better for trade because quotations, packaging artwork and inspection arrangements all travel as attachments.
Send The First Message
One photo and one sentence about how you live is enough for us to name a base type, a size and a colour code.