Entitlement Registered Where It Is Actually Needed
A support contract registered under a reseller name is of limited use to the organisation that owns the outage. Entitlement is written under the end user name.
Programme quantities allocated in one block so the price holds across every phase.
The Six Steps We Work Through
Estate Capture
Serial numbers and current entitlement status collected for the installed base
Level Selection
Response level chosen against what each site can actually tolerate rather than one blanket level
End User Registration
Contracts written under the end customer name so the entitlement sits with the asset owner
Coverage Alignment
Contract start dates aligned to the date hardware is energised rather than the date it shipped
Renewal Calendar
Expiry dates consolidated so renewals are one exercise rather than many
Documentation
Contract numbers reconciled against serials for the asset register
Models Commonly Supplied Under This Programme
S5735-L24T4X-A1
Built on next-generation, high-performance hardware and powered by Huaweis Versatile Routing Platform (VRP), CloudEngine S5735-L switches feature flex
C9200-24P-A
C9200-24P-A is the Catalyst 9200 24-port PoE+ Switch, with Network Advantage software. Cisco Catalyst 9200 Series switches extend the power of intent-
C9200-24P-E
C9200-24P-E is the Catalyst 9200 24-port PoE+ Switch, with Network Essentials software. Cisco Catalyst 9200 Series switches extend the power of intent
C9200-24T-E
C9200-24T-E is the Catalyst 9200 24-port Data Switch, with Network Essentials software. Cisco Catalyst 9200 Series switches extend the power of intent
C9200-48P-A
C9200-48P-A is the Catalyst 9200 48-port PoE+ Switch, with Network Advantage software. Cisco Catalyst 9200 Series switches extend the power of intent-
C9200-48P-E
C9200-48T-E is the Catalyst 9200 48-port Data Switch, with Network Essentials software. Cisco Catalyst 9200 Series switches extend the power of intent
C9200-48T-A
C9200-48T-A is the Catalyst 9200 48-port Data Switch, with Network Advantage software. Cisco Catalyst 9200 Series switches extend the power of intent-
ISR4221/K9
Cisco 4221 Integrated Services router is design to deliver advanced services to the small enterprise branch environment. It delivers 35Mbps thoughtput
Sectors This Programme Serves
Service Provider
Repeatable CPE and aggregation hardware supplied at the volume and consistency a managed service contract depends on.
Healthcare
Hardware supplied with the traceability and change discipline a clinical environment requires.
Enterprise Campus
Access, distribution and wireless supplied to one standard so every closet in every building behaves the same way.
Project Cases Run This Way
Carrier Managed CPE Programme
The programme needed identical customer premises equipment supplied continuously for years and shipped directly to end customer sites
Regional Bank Branch Refresh Across 140 Sites
The branch edge had reached end of software support and the estate had drifted into four different router models bought across eight years
Guides Behind This Programme
Support Contracts Explained for Buyers
A support contract is bought once and used on the worst day of the year. The level and the name it is registered under both matter.
Support Contracts and SmartNet Questions
What Is Included in the Support Contracts and SmartNet Programme
The six steps on this page, from the initial audit or definition through to the records handed over at the end. Hardware supply is one part of it.
Do I Have to Buy All the Hardware Up Front
No, but allocating the full quantity early is usually what holds the price and the availability. Delivery still stages against your own calendar.
Can You Work With Our Existing Design
Yes. Most of this work starts from a bill of materials that already exists and is reviewed line by line for omissions before it is priced.
Who Holds the Support Entitlement
The end customer. Contracts are registered under the end user name so the entitlement sits with the organisation that owns the outage.
Start a Support Contracts and SmartNet
Send the estate size, the sites involved and the dates you are working to. The first response is a scope, not a price list.