Seven Steps From Enquiry to Delivery
What happens between sending a part number and receiving the consignment, plus the payment and shipping options available on every order.
The Seven Steps
- Enquiry. Send your list of part numbers and quantities with the destination country
- Quotation. Availability and lead time are confirmed in writing per line
- Confirmation. Agree the quotation, the shipping method and the payment terms
- Proforma invoice. Issued with payment information once the items are confirmed
- Payment. Settled against the proforma invoice before allocation is released
- Inspection and serial release. Units are checked, serials verified and the list issued
- Despatch and tracking. Consignment released with tracking and the document pack
What Speeds an Order Up
Three things shorten the cycle more than anything else, and all of them happen before a quotation is issued.
- A complete bill of materials including modules, optics, rails and leads
- The destination country stated at enquiry rather than at despatch
- Any deadline or change window flagged in the first message
If a part number is not on the public line card, send it anyway. Much of what we move is sourced against a specific enquiry.
How To Order Questions
How Do I Start an Order
Send the part numbers, quantities and destination country on WhatsApp or by email. That is enough to return a quotation rather than a request for more information.
How Long Is a Quotation Valid
The validity period is stated on the quotation. For tender work a longer price hold can be agreed so a submission stays valid until the award decision.
Can I Nominate My Own Courier Account
Yes. Consignments can be released on your own courier account with your documentation.
Can You Ship Directly to My Customer
Yes. Consignments can be released to an end customer address under your own documentation without our details appearing on the paperwork.
Still Have a Question
WhatsApp reaches the sourcing team directly and the reply comes from the person who will handle your order.