Everything Buyers Ask Before Ordering
Quality, shipping, clearance, payment, warranty and support entitlement answered in one place.
Before You Order
The questions below come up in almost every first enquiry. If something is not covered here, WhatsApp reaches the sourcing team directly.
- Send part numbers, quantities and destination country to get a real quotation
- Availability is confirmed in writing per line rather than as a project average
- Serial lists are issued before shipment on every consignment
- Support contracts are registered under the end user name
FAQ Questions
Do You Guarantee Product Quality
We supply original Cisco, HPE, Aruba, Huawei and Fortinet hardware to resellers, system integrators and end users. Cartons are seal checked and photographed before opening, serials are verified on the manufacturer portal, and units are bench powered where the order calls for it.
How Will My Order Be Shipped
By international courier including DHL, FedEx, EMS and UPS, or by freight on larger consignments. You may also nominate your own courier account.
Can You Ship to My Country
Yes. We ship worldwide and select the routing against the destination clearance regime and your deadline.
What Payment Terms Do You Offer
Terms are stated on the proforma invoice issued after the quotation is confirmed. Ask on WhatsApp for the options that apply to your order and destination.
What Warranty Applies
12 months replacement as standard on the hardware, with a vendor support contract available separately and registered under the end user name.
Can I Get the Serial Numbers Before Payment Clears
Yes. Serials are issued before shipment so they can be checked on the manufacturer portal while the goods are still with us.
Do You Supply Volume Quantities
Yes. For rollout quantities the full programme volume can be allocated early, which holds the price and protects against a mid programme discontinuation.
What If a Unit Arrives Damaged
Photograph the carton and the unit before unpacking anything further and raise it with us before installing any part of the consignment. Transit damage handling is set out in the after sale policy.
Still Have a Question
WhatsApp reaches the sourcing team directly and the reply comes from the person who will handle your order.