400 products
Pendant Lights
The core of this factory: iron, acrylic, aluminium and glass pendants in modern simple, Nordic and classic styles, built on relampable E27, E14 and G9
After Sales And Warranty
Six years, with three named remedies, and item numbers kept on file so a replacement actually matches.
We offer a six year warranty on our products. If there is a problem inside the warranty period we provide one of three solutions depending on the actual situation: supplementary accessories, return and exchange, or a refund.
The problem
Why Buyers Come To Us For This
A warranty is only as useful as the record behind it. The common failure is not a refused claim, it is a claim nobody can process because the model cannot be identified three years later. Our item numbers, in the form ZY-L230, are published on the product page and travel with the order, which is what makes a replacement part possible rather than theoretical.
The process
How It Works Step By Step
Identify the model
Item number first. If it has been lost, photographs of the fixture and the carton are usually enough.
Describe what happened
What failed, when, and how the fixture was installed and used. Photographs of the fault help more than a description.
We decide the remedy
Supplementary accessories where a component can be replaced, return and exchange where it cannot, refund where neither is right.
Parts or replacement shipped
Against the same item number, so the replacement matches what is already installed.
In practice
Ranges This Most Often Involves
What we need from you
Send These And The Answer Comes Back Complete
- The item number, or clear photographs of the fixture and its carton
- Your order reference or approximate order date
- Photographs or video of the fault, particularly for an intermittent electrical problem
- Whether you need parts, a replacement unit or a credit, since that shapes the fastest route
Product groups
Where To Start Browsing
73 products
Chandeliers
Glass, crystal, copper and iron chandeliers on G9, G4, E14 and LED sources, built for lobbies, stairwells and rooms with height to fill.
37 products
Ceiling Lights
Flush and semi-flush ceiling fixtures in iron, acrylic, crystal, resin and stainless steel, including high-output LED models for rooms without the hei
105 products
Wall Lights
Sconces in iron, glass, wood, hardware, crystal and natural stone, including tri-colour LED models, for corridors, bedsides and stairs.
FAQ
After Sales And Warranty Questions
How long is the warranty?
Six years.
What does the warranty cover?
Inside the warranty period we offer three solutions according to the actual situation: supplementary accessories, return and exchange, or refund. Tell us what happened and we will tell you which applies.
Can I buy spare parts separately?
Ask with the item number. Supplementary accessories are one of the three named warranty remedies, so parts supply is a normal part of how we work.
Do you keep old models on file?
Yes, by item number. That is the whole reason the item numbers are published.
Start With After Sales And Warranty
Send the list above and we will come back with a complete answer rather than a request for more information.