Knowledge Center
The OEM Stationery Order Process Step By Step
This is the process we run with importers, described in the same four steps we use internally. It is worth reading before a first order because most delays come from a step being skipped rather than from production itself.
Step One: Before Placing The Order
You choose products from this website or from our catalogue, or you send us your own samples. We quote those products to you.
For new products, our company develops new designs every month. If you want to see them, send an email with a brief company introduction, your main business and detailed contact information, and we will send them as they come out.
We make samples according to your requirements. Samples already in our stock are free of charge. If we have to open a new mould or make new material, a charge applies. Sample delivery is usually three to five days, and longer if a new mould or new material is involved.
You comment after receiving the sample, and we make it again until you confirm it.
Step Two: Placing The Order
A trial order first is welcome, and most new buyers start that way.
You place the formal order and pay a thirty percent deposit. Payment terms are T/T or L/C. The usual arrangement is thirty percent deposit by T/T with the seventy percent balance by T/T.
Step Three: Production And Quality Control
The factory runs mass production according to the order. Our QC team controls the quality during the whole production, not only at the end, and our QC system follows AQL standard.
Customers also arrange their own staff to inspect the quality. We encourage this on a first order because it settles what both sides regard as acceptable.
Step Four: Delivery And Service After Delivery
You pay the balance after inspection and confirmation of quality, and we deliver the goods after receiving the balance. Goods ship by sea, by air or by another route according to your requirements.
After delivery we send a customer satisfaction questionnaire and improve the service according to the feedback.
What Usually Causes Delay
In our experience the schedule slips for one of four reasons: artwork is approved late, a colour reference is never sent so the material cannot be matched, the sample round is compressed and a second round becomes necessary during production, or the retail pack is specified after the product sample is already approved.
All four are avoidable by settling artwork, colour and pack format at the sample stage.
