We reply within one business day
Two channels, both answered by a person
WhatsApp is fastest — typically within the hour during Shanghai business hours. Email suits formal quotations and documentation. We do not run contact forms, because they lose attachments and delay answers.
Fastest channel
Same-day responses during Shanghai business hours (Mon–Sat 9:00–18:00 (UTC+8)). Share product, quantity and destination port in your first message and we will come back with pricing plus a video demo.
Open WhatsApp chatFormal quotations
Best for proforma invoices, bank details, export documentation and anything you need in writing. Attach clinic drawings or an equipment list and we will quote against it.
Email [email protected]Office · visit by appointment
Shanghai Carejoy Medical Co., Ltd.
Baoshan District, Shanghai, P.R. China
Warehouse and office visits are welcome by prior appointment — message us on WhatsApp a few days ahead so the units you want to see are powered and accessible.
- Incoterms
- FOB / CIF
- Minimum order
- 1 pc/set
- Payment
- T/T · WU · Alibaba
- Shipping
- Sea freight
- Port of loading
- Shanghai / Ningbo
- Lead time
- 3–14 days
- Business hours
- Mon–Sat 9:00–18:00 (UTC+8)
Make the first message count
Six things that get you a real quote on the first reply
Product & model
For example “Vatech PaX-i3D” or “new 4-in-1 CBCT”. If you are unsure, describe the clinical use case instead.
Quantity
One unit, five chairs, container-scale — this changes the price bracket more than anything else.
Destination
Country, city and nearest sea port, so we can quote CIF as well as FOB.
Incoterm preference
FOB Shanghai is the most common. CIF to your port is available on request.
Timeline
When the equipment needs to be in the clinic — this decides whether stock or factory build is the right route.
Clinical use case
Implants, endodontics, orthodontics or general practice — it drives the field of view and software we recommend.
Request a quotation
Send the first message now.
Product, quantity, destination port. That is enough for us to come back with FOB or CIF pricing and current inventory status.
No forms. No auto-replies. A person reads it.