Maintenance Training and After Sales Support
Handover is not the end of the project. The first year of operation is when staff learn the plant, and when small errors — defrost settings, door discipline, alarm response — become habits that either protect the product or cost it.
- Stage 06 of 6
Service plans are written from the customer's perspective, and include installation and construction services as well as operation. Operator training and safety design are part of the handover rather than an extra.
Core components carry a 5-year warranty, and export projects are backed by 24/7 remote support. Where the monitoring package is installed, our engineers can review alarms and temperature history with the client's team rather than relying on a verbal description.
On-site service is available for export projects, and spare parts are supplied from Beijing against the original equipment list.
What This Stage Covers
- Operator training on control, defrost and alarm response
- Safety design and documented operating procedures
- 5-year warranty on core components
- 24/7 remote support for export projects
- Remote review of alarms and logged temperature history
- Spare parts supply against the original equipment list
Projects Delivered Through This Process
50,000m³ Cold-Chain Logistics — Wuhan Xinpu Fruit
Two-stage 50,000 m³ cold-chain logistics centre for Wuhan Xinpu Fruit — fruit & meat distribution hub.
1,643 m² Controlled-Atmosphere Cold Storage
1,643 m²/5,749 m³ CA cold storage with 6 partitioned rooms and Hanbell screw parallel refrigeration system.
1,000-Ton Strawberry CA Cold Storage — Dandong
1,000-ton strawberry CA cold storage divided into 12 partition rooms — extends harvest season.
Maintenance and Service Questions
What does the warranty cover?
5 years on core components, backed by 24/7 remote support. On-site service is available for export projects.
Do you train our operators?
Yes. Operator training and safety design are part of the handover.
Can you support a site remotely?
Yes, where the remote monitoring package is installed our engineers can review alarms and temperature history with your team.
Move To The Next Stage
Send volume, temperature, product type and location and our engineers will start the preliminary design.