Pendant alarms stopped working the moment a resident left the building, and the touchscreen devices trialled as a replacement could not be operated during a fall.
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Client Background
Who The Buyer Was
A telecare distributor supplying assisted living operators, replacing in-home pendant alarms.
Project Challenge
Pendant alarms stopped working the moment a resident left the building, and the touchscreen devices trialled as a replacement could not be operated during a fall.
Customer Pain Points
No location data until a search had already started.
Residents unable to find an on-screen alarm control without their glasses.
Health readings stranded on devices with no network connection.
Our Solution
We quoted the 1.78 inch 4G SIM health watch on the SL8541E Android 8.1 platform, selected specifically for its one button SOS with braille alarm trigger and its larger display.
Manufacturing Process
How The Build Ran
SIM, carrier and geofence behaviour confirmed on the deployment network rather than on factory wifi.
SOS call chain configured and tested end to end before devices left the plant.
Firmware language, units and menu layout set for the destination market.
Assembly, function test and reliability testing on the standard lines.
Retail and institutional packing prepared in the packaging workshop.
Supply Chain Coordination
Who Did What
Both 4G models share one platform, so the round and square form factors could be offered to the same operator without a second firmware programme.
Final assembly, function test and packing all run on the same site, which is what keeps a 20-25 working day bulk lead time achievable.
Quality Control
What Was Checked
Emergency call path, geofence alerts and location reporting verified per lot in addition to the standard reliability tests.
Final Result
A deployable care device with its own SIM, a tactile emergency control, real time location and a geofence, on the standard 3,000 pc minimum.
Customer Benefit
The operator replaced a home-bound pendant with a device that keeps working outside the building, and carers gained video check-ins through the dual cameras.
