WiFi Hidden Cameras
WiFi USB Desk Lamp Camera WF-1080ULC
128GB card support, the highest capacity the catalogue offers
WF-1080ULC
Specifications
Solution
Warranty And After Sales Support
One Year Warranty And A Named Person To Talk To
Most supplier relationships fail after the sale rather than before it. What matters is whether anyone answers when a customer has a unit that will not pair or a battery that will not hold.
Stage By Stage
What Happens At Each Step
- Fault Report. A vague fault report costs three emails before anything happens. Send the model code, the batch, what the unit does and what it should do. Video helps.
- Diagnosis. Most reported faults are setup problems rather than hardware. We work through it with you directly. Skype and WhatsApp video calls are supported for problems that are quicker to show than to describe.
- Warranty Decision. An unclear warranty position stalls the customer's own refund. One year warranty as standard. We tell you where a unit stands rather than leaving it open.
- Repair Or Replace. Shipping a single unit back and forth costs more than the unit. We agree the sensible route with you. Long term customers receive free repair service.
- Feedback To Production. A fault that is never reported back gets built again. Recurring faults go to the production team on the same site.
Good Starting Points
Models Customers Usually Begin With
WiFi Hidden Cameras
720P Night Vision PIR WiFi Camera WF-720PIR
QR code setup with no port forwarding, fixed IP or router configuration
WF-720PIR
Specifications
DVR Hidden Cameras
Night Vision Smart Desk Clock Camera DVR-1080PDC
PIR standby of 15 to 20 days from two 2000mAh cells, so a card does not fill with an empty room
DVR-1080PDC
Specifications
DVR Hidden Cameras
Portable 1080P USB Drive Camera DVR-1080UC
1080P video at 30fps and 5MP stills from a body the size of a memory stick
DVR-1080UC
Specifications
Practical Details
- Payment by PayPal, T/T or Western Union
- Shipping by DHL, UPS, FedEx or EMS, or your own forwarder
- One year warranty on every unit
- Free repair service for long term customers
- Non disclosure agreements signed on request
Questions
Questions About Warranty And After Sales Support
How long is the warranty?
One year as standard on every unit.
What do you need from us to start a warranty claim?
The model code, the batch, and a description of what the unit does. Video of the fault speeds it up considerably.
Can we get help with a customer who cannot set a camera up?
Yes. Skype and WhatsApp video calls are supported, which is usually faster than email for setup problems.
Is there free repair service?
Long term customers receive free repair service. Talk to us about how you want faults handled before your first order.
Start With A Brief Not A Guess
Send us enclosure dimensions, power source, target resolution, runtime and volume. That is enough for the factory to come back with something useful.