Door to Door Shipping and After Sales Service
A mirror that is correct in the factory and broken on the loading dock has not been supplied. Packing, freight and the handover at the other end are part of the product, which is why we ship to the door rather than to the port.
Every Stage From Requirement to Handover
- Stage 1
Packing Specification
Packing is specified around where handling damage actually happens: glass corners, frame corners and the mounting hardware.
- Stage 2
Freight Booking
Shipment is booked against your fit-out date rather than against the production finish date.
- Stage 3
Customs Clearance
We clear customs for the shipment so the consignment does not sit waiting for paperwork.
- Stage 4
Delivery to Site or Warehouse
Mirrors are delivered to the project site or to your warehouse, whichever suits the programme.
- Stage 5
Installation Service
After-sale service includes installation service where the project needs it.
- Stage 6
Warranty Support
3 to 5 years warranty, with replacements manufactured to the original approved drawing so they match the installed units.
The Result on Your Project
- Mirrors delivered to the door, not to the port
- Replacements that match the units already on the wall
- A single point of contact from drawing to handover
Products This Applies To
High Quality Lighted Mirror Model HQ001
HQ001 is the model most of our hotel clients order first. It is a plain rectangular frameless mirror with a frosted light band, and ...
View Model Details
Lit Medicine Cabinet
A mirrored LED cabinet that replaces the mirror and the storage in one opening. Increasingly the default in North American bathrooms...
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Bathroom LED Mirror With Frame and Shelf
A framed LED mirror with a golden frame and an integrated shelf. It is the decorative end of the range, and it is built to the same ...
View Model DetailsQuestions About Shipping and After Sales Service
Do you ship to the project site?
Yes. We ship from the factory to your site or warehouse and handle customs clearance.
What is the warranty period?
3 to 5 years on the lighted mirrors and lit medicine cabinets.
What happens if a mirror arrives damaged?
Send photographs and the model and size by email; replacements are manufactured to the approved drawing.
Is installation included?
After-sale service includes installation service. Confirm what you need with the enquiry so it is covered in the quotation.
Start With Shipping and After Sales Service
Email us what the project needs. We will tell you what is possible, what it costs and how long it takes.