Sampling & Technical Support
A sample, a COA and someone who has run the test
Three Things This Actually Means
Samples are available on every catalogue grade
Every product in this catalogue can be sampled. Send the grade code, your application and the trial quantity; we confirm availability and lead time the same working day where we can.
Documents that survive your QA gate
Certificate of analysis per batch, technical data sheet and safety data sheet are issued for each grade. Tell us which of your customers' specifications the material has to clear and we will map our index against it line by line.
Application guidance after the order
Dilution ratios, dosing points, compatibility checks and handling notes are part of the supply, not an extra. Where a grade is applied by dilution — water repellents in particular — the recommended ratio is printed on the product page and confirmed for your substrate.
From First Message To Repeat Supply
- BriefYou describe the process step and the property target.
- ProposalWe name a grade or a tailored specification and send the data.
- TrialSample with certificate of analysis goes to your line.
- SupplyPacking, documents and route confirmed, then repeat batches against the same index.
The Rest of What We Do
- Custom Synthesis & Tailored Grades — Grades built around your process window, not ours
- Packing & Export Logistics — Drum, IBC or bulk, documented for your port
- Quality System & Batch Consistency — ISO 9001, one specification, batch after batch
Sampling & Technical Support — Practical Questions
Does this cost extra?
Sampling, technical data sheets, safety data sheets and the per-batch certificate of analysis are part of the supply. Tailored grades are quoted per specification once we know the target values and the volume.
How long does it take?
Lead time depends on the grade and the pack size, and is confirmed with the quotation rather than promised in advance on a web page. Trial quantities normally move faster than bulk because they do not wait for a production slot.
Who do I actually talk to?
Ailis Zhuang in the Overseas Business Department — by WhatsApp on +86 159 5719 1858 or by email to [email protected]. Technical questions are answered with input from the laboratory, not from a script.
What do you need from us to start?
The process step, the substrate or formulation, the property you need to hit, the pack size that suits your consumption and the destination port. That is enough to name a grade and quote it.
Put It To Work On Your Requirement
Send the brief. If we can do it we will say how and when; if we cannot we will say that instead of taking the order.