Customer Service and Trade Terms
Price basis, payment, samples, delivery, warranty and returns — written out in full so a buyer can check them before asking for a quotation.
Terms Of Supply
Price terms
FOB Shenzhen; CFR or CIF quoted on request.
Payment
100% T/T in advance or Western Union preferred; irrevocable L/C at sight accepted.
Samples
Samples available after sample charges are received; sample charges refunded when the order is confirmed (accessories only).
Delivery
Shipment arranged within one week after payment clears when the item is in stock; otherwise scheduled accordingly.
Shipping
DHL, UPS, FedEx or any courier designated by the buyer.
Returns
Returns accepted for quality reasons within the warranty period, excluding misuse, negligence or accident; contact sales for confirmation before returning.
Warranty
Equipment
18 months after shipment. Production runs under the factory quality control system and every shipment is inspected before it leaves Shenzhen.
Accessories
12 months after shipment. Contact sales for confirmation before returning anything; returns without confirmation are not accepted.
Download The Terms
Questions About Terms And Service
What price basis do you quote?
What payment methods do you accept?
Can I get a sample before ordering?
How quickly do you ship?
What warranty do you give?
What is your returns policy?
Ask for a quotation against these terms
Send the part numbers or the monitor model, the quantity and the destination port.