After Sales Stage

Spare Parts and After Sales

The reason a dealer stays with you. Every wearing part on a WEFOR table is a catalogue line so your after sales promise is backed by stock rather than by hope.

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Problems Solved

What This Stage Prevents

Dealers who cannot get a part and blame the importer

Venues losing revenue while a table waits for a rod

Warranty claims that turn into full unit replacements

Old tables scrapped because nobody stocks the consumables

What You Receive

A spares list matched to the tables you bought
A recommended first year spares package
Part identification from your photographs
Bulk consumable pricing
Spares consolidated into your next container

How It Works

The Sequence

Step 1

Parts List

A spares list is issued against the tables you bought.

Step 2

Initial Stock

A recommended first year spares package is quoted with the table order.

Step 3

Identification

Send a photograph of the failed part next to a ruler and the match is confirmed before you order.

Step 4

Replenishment

Consumables are reordered on a standing basis and consolidated into your next shipment.

Applies to

Product Ranges This Stage Covers

Soccer Table Parts

Venue operators service companies importers and after sales departments

31 Products

Billiard Table Parts

Halls clubs hotels service companies importers and retailers

32 Products

Air Hockey Table Parts

Family entertainment centres arcades hotels and service companies

14 Products

Hardware Parts

Service teams importers assembly lines and refurbishment projects

8 Products

The Rest of the Process

Other Stages

Design

Quality Control and Inspection

Logistics

Spare Parts and After Sales FAQ

Is There a Charge for Spare Parts and After Sales

Design and specification work is part of the order process. Where a physical sample is involved the sample fee is paid first and deducted from the contract once the official order is placed.

How Long Does This Stage Take

It depends on the complexity of the brief. Sample lead time is three days from stock or about 15 to 30 days when production has to be arranged. We give you a date rather than an estimate once the brief is fixed.

Do You Accept OEM and ODM Orders

Yes. OEM and ODM orders are accepted and we offer the service of adding the customer logo.

What Do You Need from Me to Start

The model or category the quantity your destination port and anything you already have on branding or specification. A photograph of a reference product is often the fastest start.

Which Payment Methods Do You Accept

T/T Western Union and PayPal.

Next Step

Start with Spare Parts and After Sales

Send the brief the quantity and the timeline. We will tell you what is realistic before you commit to anything.

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