Questions to Ask a Medical Device Manufacturer Before Ordering
Ten questions that separate a supplier who has thought about your order from one who is quoting a price. Ask them before the purchase order, not after the first shipment.
Product and Capability
What can you actually produce, and which items are stocked versus made to order. A supplier who splits the list is telling you how lead time will work. A supplier who says everything is in stock is telling you nothing.
Lead Time and Minimum Quantity
What are the lead times, and what is the minimum order for each item. On stocked personal care lines a small order can ship in 1 to 3 days, while an OEM run takes 12 to 20 days once artwork is approved. Those are different commitments and should be quoted separately.
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Quality Control and Documentation
What are the inspection points on the line, which standard is the product built to, and when do certification documents reach me. For medical goods the last question is the one that decides whether the shipment clears customs.
Packaging Labelling and Intellectual Property
Can packaging and labelling be customised, will the approved artwork be held for repeat runs, and how is your artwork handled. Agree all three in writing before the print run.
Shipping Payment and After-Sales
What shipping and logistics options exist, what payment terms apply, and what happens when a unit fails. Ask for warranty terms per model and for the spare parts list at the same time.
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FAQ
Questions On This Topic
What lead times should I expect
It depends on whether the item is stocked. Stocked personal care lines can ship in 1 to 3 days, while OEM production typically takes 12 to 20 days after artwork approval.
What minimum order quantities apply
They vary by product, packaging and branding. Several equipment models accept a minimum of one unit, while private-label consumables need a production run.
Can packaging and labelling be customised
Yes. Retail packaging, cartons, manuals and labels can be produced under your brand, with the approved artwork held on file for repeat orders.
What payment terms are usual
T/T is standard, with PayPal, Western Union and credit card accepted on some smaller orders.
What shipping options are available
DHL, UPS, FedEx, air freight and sea freight depending on order size and urgency, with the loading plan confirmed before production.
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