ISO 9001 & BSCI factory · OEM/ODM · 25+ years

FAQ

The questions buyers ask us most — about quality, capacity, sampling, certification and working together.

FAQ

Frequently Asked Questions

Are you a trading company or a manufacturer?

We are a manufacturer. Our factory in Suqian, Jiangsu covers 18,000 m² and has been producing EVA foam mats for over 25 years.

What is your production capacity and lead time?

We have more than 120 experienced workers and ship up to 150×40'HQ containers per month. Regular orders are delivered within 30 days.

Which seaport do you ship from?

We are located in Shuyang, Jiangsu Province, close to both Shanghai and Qingdao seaports, which keeps logistics flexible and cost-effective.

Can I get samples to check the quality?

Yes. Samples are sent by express with freight collect, and the courier charge is refunded on your first bulk order.

Do you offer OEM and ODM service?

Yes. We support OEM and ODM — custom sizes, thicknesses, colours, patterns and packaging under your own brand.

What are your major markets?

We export to the USA, Canada, Europe and Japan, and we also manufacture OEM products for Amazon sellers.

What are your payment terms, after-sales service and warranty?

We accept T/T, L/C, D/P and O/A. We provide 24/7 after-sales support and a 2-year product warranty.

What is your EVA foam mat made of?

Our mats are made from non-toxic EVA foam and LDPE. Every batch is tested, and our products are certified to REACH and EN71 standards.

What thickness should I order?

Standard production runs from 1 cm to 4 cm. Thinner tiles suit home and retail use; heavy training zones and martial arts floors normally move up the range. Density matters as much as thickness — ask us for the density that matches your use case.

Can I order a non-standard size?

Yes. Standard formats are 30×30, 50×50 and 60×60 cm, with 100×100 cm on the tatami line. Other sizes need their own cutting tooling, which we make in-house.

What certificates come with this product?

REACH, EN71, BSCI, ISO 9001 and ISO 14001 apply across our production, and GRS covers recycled-content products. Full copies are on the certificates page and the complete set is sent on request.

How are the mats packed for export?

Shrink-wrapped inner with a carton outer as standard. Retail or custom packaging is available on OEM orders.

How long does a regular order take?

Regular orders are delivered within 30 days, loading from Shuyang for Shanghai or Qingdao departure.

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