
FAQ
Questions Buyers Ask Before The First Order
The answers below are the ones we give on WhatsApp every week, written down so you do not have to ask.
Ordering Production And After-Sales
What products does Hengtuo manufacture?
Suits, swimwear and sportswear are the core programmes, alongside dresses, knitwear, hoodies, polo shirts, trousers and coordinated sets. We also supply fabrics and textile raw materials by the roll.
Do you accept OEM and private label orders?
Yes. Private labelling your brand is the standard route, and products can be customised in fabric, colour, size, trim and packaging.
How long does a sample take?
Samples are produced in 4 to 7 working days after the sample payment is received. Sample lead time for a full development sample is quoted as 30 days when a new pattern has to be made.
What is the production lead time?
Production runs 40 to 60 days. For ready-to-ship items we ship 5 to 15 days after payment is confirmed.
How do you control quality?
We have a professional QC department that inspects after production and again before shipping, so problems are caught before the goods leave the factory.
What happens if something goes wrong with my shipment?
If a parcel goes missing we reship after confirming with the forwarder. If it is held by customs we help you release it. If there is a quality problem, send photographs and a short description and we will reship or settle it another way.
Can I change a design that is not selling?
Yes. If a style is not selling you can return it and swap it for another design on your next order, provided the goods still carry their original tags and packaging.
How do I place an order?
Tell us the style, quantity, colours and sizes over WhatsApp or email. We agree the details, send an invoice, and production starts once payment is confirmed.
Something Not Covered
Ask directly. Questions about minimums, fabric substitutions, labelling requirements for your market or freight all get a straight answer.
Ask Your Question Directly
Message the production side and get an answer during Shenzhen working hours.
