Service and Technical Support
The needs of our customers always have highest priority. Our service team keeps your machine running - model selection before the order, spare parts and troubleshooting after it.
Our experts help you select the most suitable product or part for the job, by email, WhatsApp, WeChat or a phone call.
Rapid spare parts delivery with many standard components in stock, so downtime stays short.
An international service network with long-term partners, plus customer training so your team understands how the system actually works.
Hands-on engineers help with practical problem solving and make sure replacement components are compatible and fit the first time.
Preventive maintenance and repair advice to keep equipment accurate and ready when you need it.
2 years on most products, glass components excluded. Parts that fail through no misuse are replaced free of charge.
Service and Spare Parts
What warranty comes with service and spare parts?
Most ZYLAB products carry a 2-year warranty, glass components excluded; the exact term for this model is the one printed in its specification table and repeated on the quotation. Within the warranty period any part that fails through no misuse of your own is replaced free of charge.
Can we get technical help before ordering service and spare parts?
Yes, and it is free. Our technical staff help with model selection, troubleshooting, manuals and application questions whether or not you have ordered from us before. Write to [email protected] or message us on WhatsApp.
Which shipping methods do you use?
Sea freight for consignments over about 60 kg (11-30 days to North America, 25-33 days to Europe, 7-20 days to Southeast Asia), air freight to airport in roughly 7-10 days, and DHL, FedEx or UPS door to door in about 5-7 days for small urgent items.
How can we pay for service and spare parts?
Bank (wire) transfer, letter of credit for larger orders, major credit and debit cards, and PayPal. Bank details are printed on the invoice; send us the transfer confirmation and we start processing straight away.
How quickly can service and spare parts be shipped?
Most standard ZYLAB models are held in stock. After testing and packing we normally ship service and spare parts within 3 to 7 days. Customised builds are scheduled after the drawing is confirmed, and we give you the date in writing before the order is placed.
Need A Part Or A Fix
Tell us the model and what it is doing wrong, with a photograph if you can. We will tell you what the part is and how fast we can send it.