Most sourcing problems are communication problems. This is the sequence Umax Tools works through, so a buyer knows what happens after the first message and what information is needed at each step.
Problem: A vague enquiry produces a vague quotation
Send item numbers or photographs, the quantity and the market. WhatsApp and email both reach the same team
Problem: Quotations that omit the specification cannot be compared
We quote with the item number, the materials and sizes on record, and any approvals that item carries
Problem: Feel, weight and finish do not come across in a listing photograph
Samples of the quoted items are confirmed before the main order
Problem: Packing decided during production is the most common source of disputes
Colour box, blister and carton details are agreed in writing before production begins
Problem: Buyers lose visibility once an order is placed
Order progress is reported on the same WhatsApp or email thread the enquiry started on
Send it on WhatsApp or by email. Our office hours are Mon-Fri 9:00AM - 5:00PM (GMT+8).
