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SolutionAfter Sales And Parts
Handover documentation and remote technical support cover the body, pump, crane or medical equipment as fitted.
Where Orders Go Wrong And What We Do
Commissioning
Problem. Crews receive a vehicle with equipment they have not operated before.
Handover documentation and remote technical support cover the body, pump, crane or medical equipment as fitted.
Spare Parts
Problem. Factory warranties generally do not cross borders.
We supply OEM spare parts and diagnostic tools for the chassis and body so local workshops can keep the vehicle running.
On Site Support
Problem. Some problems cannot be solved over a video call.
Our team has travelled to customer countries for after sales service, including a service visit to South Africa.
Repeat Orders
Problem. Fleets expanded over years end up with mismatched equipment.
Build specifications are kept on file so a second batch matches the first.
The Sequence
Vehicles Handled This Way
Shacman Water Tank Truck
Water tank and sprinkler vehicle on a SHACMAN chassis
View Vehicle
Shacman Road Sweeper Truck
Road sweeper with brushes vacuum and water spray on a SHACMAN chassis
View Vehicle
Shacman Tow Wrecker Truck
Heavy recovery vehicle with boom and underlift on a SHACMAN chassis
View VehicleAfter Sales And Parts Questions
How early should we agree the specification
Before production starts. Drive configuration, emission standard, body dimensions and fittings are all straightforward to build in and expensive to change after shipment.
What support is available after delivery
We supply OEM spare parts, diagnostic tools and remote technical support, and our team has travelled to customer countries for on site after sales service.
Start With The Specification
Send the working task and destination country and we will put the specification in writing before anything is built.