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Case StudyAfter Sales Service Visit To South Africa
A customer in South Africa operating vehicles supplied through Senway Truck.
Client Background
A customer in South Africa operating vehicles supplied through Senway Truck.
Project Challenge
Support on special vehicle equipment is hard to deliver from another continent once a fleet is in daily service.
Customer Pain Points
- Distance between the operator and the vehicle builder
- Local workshops unfamiliar with the body equipment
- Downtime while a fault is diagnosed remotely
Our Solution
Our team travelled to South Africa to carry out after sales service on site with the customer rather than handling the case remotely.
Quality Control
Each vehicle is inspected during the modification process and receives a final inspection before shipment, with photos and video provided to the customer.
Customer Benefit
Service support is treated as part of the supply relationship rather than as a separate transaction.
Have A Similar Requirement
Send the task and the country and we will tell you what the build and the shipment involve.