Our Service Advantage

ZIESY has a professional after-sales service team. What that means in practice is a written answer within 12 hours, someone reachable 24×7, and an order that is tracked rather than forgotten once it leaves the factory.

The Team

Each member of the team has received 24 months of rigorous professional training. Their service awareness and professionalism are among the best in the industry. They are logically clear and responsive, able to analyse a problem in the shortest possible time and provide a professional solution.

They have the highest level of competency in their respective language majors and at least one year of study abroad experience, so they are fluent in both spoken and written language and can communicate with our customers without obstacles. Before joining the team, each had at least 3 years of experience in the after-sales industry.

Before, During And After Purchase

Before you purchase, the team keeps a good interaction with you and answers all kinds of questions in real time. When you purchase, they provide buying suggestions and guidance, along with professional answers on the technical parameters of product performance.

After you purchase, the situation of each order is tracked in real time, so every product arrives on time and in good condition. Unexpected situations are found quickly and solved first time, to avoid unnecessary trouble for you. When you receive the product you are reminded in good time of the points to watch in the product instructions, and communication stays open afterwards.

24×7 Online

ZIESY offers 24×7 online services. Whenever you have questions or need help with our products or services, we respond immediately by email or phone.

Service Commitments

Reply time: Within 12 hours of your call or email
Availability: Online 24×7
Team training: 24 months of professional training
Prior experience: At least 3 years in after-sales
Language: Fluent spoken and written English
Order tracking: Real time, through production and shipping

Ask a question now

Enterprise Guideline

Survival by quality, growth by service and development by exploration.

Questions About Service

What does your after-sales team actually do?

Before purchase they answer product and technical questions in real time. During purchase they give buying guidance and answer questions on technical parameters and product performance. After purchase they track the status of every order in real time so each product arrives on time and in good condition, and they stay reachable afterwards.

How is the team trained?

Each member has received 24 months of rigorous professional training and had at least 3 years of experience in the after-sales industry before joining the team.

Will there be a language barrier?

No. The team has the highest level of competency in their respective language majors and at least one year of study abroad experience, so they are fluent in both spoken and written language.

When can I reach you?

ZIESY offers 24×7 online services. Whenever you have questions or need help with our products or services we respond by email or phone.

What happens if something goes wrong with a shipment?

Unexpected situations are found quickly and dealt with straight away so they do not become your problem. When the goods arrive you are reminded of the points to watch in the product instructions.

Ask Us Something Before You Order

Technical question, packing question, lead time question. Same 12 hour answer either way.

Chat on WhatsApp Email us