Frequently Asked Questions
Ordering, samples, labelling, shipping and payment, answered in one place.
Common Questions From Buyers
The questions we are asked most often about ordering, samples, labelling, shipping and payment. If your question is not here, email [email protected] and we will answer it directly.
Frequently Asked Questions
Are you a trading company or a factory
We are a factory.
Do you provide OEM or ODM service
Yes. We can produce to your design or develop the item with you.
Why should we consider you
We have been committed to quality manufacturing, and three things set us apart. No hassles, because we are easy to communicate with. No delays, because we are flexible with production scheduling. No risks, because we are detail oriented about every one of your quality needs.
Do you have a minimum order quantity
Yes, but the minimum order quantity is very small and the quantity can be negotiated.
Which shipping terms can you work on
We can do EX Works, FOB, CIF, DDU or DDP, and we can ship the goods by sea, by rail or by courier.
Which payment terms do you accept
We accept T/T, D/P, L/C, Western Union and PayPal.
Can you supply a private label
Yes. We can supply your private label as well as our own label.
How can we get samples
Samples are free when the sample value is less than US$20 and you have a DHL, TNT, UPS or FedEx account or agree to pay the freight cost. If the samples cost more than US$20 we ask you to pay the sample cost and the freight, and we send the samples once payment is received.
Still Have a Question
Email us with your item list or your drawing and we will reply with the detail you need.