Service And Warranty
R&D, warranty, after-sales support and a sales team that replies within 12 to 24 hours on working days.
Research And Development
With more than 12 years development, Datolink has developed a lot of products. These owe to the engineers continuous efforts and innovative ideas. The team is well equipped with all necessaries software and hardware to make the research and keep in touch for the latest technology in this industry.
Warranty
Datolink offers all customers 12 months’ guarantee on the fiber optic passive products, for the media converters is 3 years and the fiber optic cable is 25 year total. All products exported are complying with international quality & safety standard. In case quality complains happened, please contact our sales people with detailed information. If necessary, we might ask customer to send back some defective samples for further evaluation & testing. We believe that both parties will find the best solution through continuous communication.
After Sales Service
Datolink is always at your service. For any problem with a product, pre-sales or after-sales, email [email protected]. Enquiries and questions are answered within 12 to 24 hours, and the sales team supports every customer on pricing and technical consulting.
Warranty At A Glance
| Fiber optic passive products | 12 months |
|---|---|
| Fiber media converters | 3 years |
| Fiber optic cable | 25 years in total |
All exported products comply with international quality and safety standards. If a quality complaint arises, contact the sales team with detailed information; defective samples may be requested for further evaluation and testing.
Sales Team
Datolink has a dedicated sales team. All the sales people are with university degree, excellent command of English & product knowledge. We will keep pleasant communications with customers, handle customers’ request efficiently, and share ideas with customers to keep them satisfied. We always try our best and strive for spirit of “quicker, higher and better”. Communication skilled & Market oriented, offer what you need, and pursue what you satisfied.
Order Process
Send a product list with quantity and description by email or WhatsApp. Datolink replies with a proforma invoice and bank details. Delivery is generally 5 working days after payment.
Samples
Samples below USD 10 with freight paid by the customer. Sample orders below USD 50 accepted and credited against the formal order.
Shipping
Under 50 kg by DHL, TNT, UPS or FedEx. Bulk orders by sea. Delivery to your own forwarder in China is also possible.
Frequently Asked Questions
How long is the warranty?
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Can Datolink support a project technically?
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Talk To The Datolink Team
WhatsApp +86 189 2347 5319 or email [email protected]. Replies within 12 to 24 hours on working days.