Legal
Privacy & Terms
How we handle your information, and the terms that apply to using this website.
Last updated: May 2026
Who we are
This website is operated by Dongguan Chaaya Island Artificial Crafts Co., Ltd (“CHAAYA”, “we”, “us”), an artificial-tree manufacturer based in Dongguan, Guangdong, China. You can reach us at [email protected].
Information we collect
We collect only the information you choose to send us — typically your name, company, email, country and the project details you include in an enquiry form, by email or via WhatsApp. We do not collect sensitive personal data.
How we use your information
We use your information solely to respond to your enquiry, prepare quotations and samples, and communicate about your order. We do not sell or rent your information to third parties.
Cookies & analytics
This is a lightweight static website. We use minimal, privacy-respecting analytics where enabled to understand aggregate traffic. No advertising trackers are used.
Data retention
We keep enquiry correspondence only as long as needed to serve you and meet legitimate business and legal requirements, after which it is deleted.
Your rights
You may ask us to access, correct or delete the information you have shared with us at any time by emailing [email protected].
Terms of use
Product images and descriptions are for reference; as items are hand-made and customisable, slight variation is normal. Specifications, samples and pricing are confirmed in writing on your proforma invoice. All site content is the property of CHAAYA and may not be reproduced without permission.
Updates
We may update this notice from time to time. The current version always appears on this page.
Questions about this notice? Email [email protected] or [email protected].