Frequently asked questions

Our MOQ is deliberately flexible. Boutique buyers can start with small mixed quantities, while importers order by the container. Tell us your target volume and we'll confirm the most cost-effective MOQ for your selection.

Yes. We strongly recommend it. Hand-made samples are typically ready in 15–20 days so you can verify leaf density, color, height and pot before committing to production.

Samples take roughly 15–20 days. Bulk production generally runs 30–45 days after sample approval, depending on quantity and complexity. We'll give you a firm schedule with your quotation.

Absolutely — it's a core part of what we do. We build to your drawings, reference photos or moodboard, customising species, height, leaf count, trunk, pot and finish. Our design team has developed full ranges for international retail brands.

Fire-retardant and UV-stable material options are available on request. Fire-rated foliage helps meet commercial building codes, while UV-stable material suits bright interiors and sheltered outdoor use.

We operate an ISO 9001 quality system. Official third-party certification and test reports can be arranged on request, with associated testing costs covered by the buyer.

Most trees ship in KD (knock-down) form, which optimises container loading and reduces freight cost. We handle export packing and documentation for smooth delivery to your port.

We work with internationally standard terms, typically a deposit with balance before shipment. Exact terms are confirmed on your proforma invoice. Please contact our sales team to discuss.

In most cases, yes. Send a clear photo and dimensions and our design team will advise on feasibility, tooling and the closest lifelike match we can produce.

We export worldwide, with established buyers across North America, Europe, the Middle East, Australia and Asia-Pacific — serving hospitality, retail, commercial and landscape projects.