Buying from the factory
Frequently asked questions
Answers taken from the current wellking-led.com about page, contact page and product specifications. The old FAQ page was placeholder lorem ipsum and is not reused.
Do you accept small trial orders?
Yes. The about page lists small order quantities and product customization as reasons to use this factory.
Who should I contact?
Eva Yu. Email [email protected] or WhatsApp +852 6949 5876. Mobile/WeChat +86 13728802934.
Where is the factory?
6/F, Building A, Jinchi Industrial Park, No. 208 Jiuwei Road, Jiuwei Village, Xixiang Street, Bao'an District, Shenzhen, China — the address printed on the current site.
Which markets do you ship to?
The about page names Europe, USA, Malaysia, Japan, Korea, Canada, Hong Kong and Mauritius.
What certifications appear on product pages?
CE, RoHS, FCC, SAA and PSE are printed on multiple product descriptions. Ask for the certificate file that matches the exact model.
Are prices on the website?
No. The store lists every product at zero / enquiry only. Quote via WhatsApp or email.
Can silicone neon replace glass neon?
The homepage compares silicone neon flex with glass tubes: more than 80% energy saving, 50,000-hour service life, food-grade silicone with 88–93% transmittance around a 2835 SMD source.
What IP ratings do you publish?
Indoor downlights are listed IP20. Slim wall washers IP65. Silicone neon pages list IP65–IP68 or IP67/68. The underwater strip is specified IP68.