Contact Lumenlily Crystal
One email address, answered by the workshop that makes the bracelets. No contact form, no ticket queue.
Workshop Address
No.2 Building, No. 559 Fengjin Road, Fengxian District, Shanghai, China
Visits are by prior arrangement only.
Company
Shanghai Smiles International Trading Company
Trading as Lumenlily Crystal since 2021.
Published opening hours, a telephone number and social media accounts are not listed on the source site, so they are marked TBC here rather than invented.
What To Include
Three Lines That Get A Useful Answer
The design name
For example Aurora Blessing or Snow Crystal Condensation. Ten designs, so the name narrows it immediately.
Your measured wrist size in centimetres
That decides whether the strand is strung at 13-15, 16-18 or 19-20 cm.
The destination country
Shipping is free everywhere, but transit time varies by region within the usual 7 to 15 days.
Questions
Ordering And Delivery Questions
What are the delivery charges for orders?
Free shipping on all orders.
Which payment methods are accepted?
PayPal, Visa, MasterCard, Alipay and bank transfer are all accepted.
How long will delivery take?
Usually about 7 to 15 days. The exact time depends on the destination region.
How secure is the packaging?
A rigid box inside an outer carton is used to protect the goods during shipping.
Is my data protected?
Address, name and phone number are used only to deliver the order.
What happens after ordering?
Once the detailed address is confirmed, the goods are sent out within two working days.
Do I receive an invoice for my order?
Yes. A stamped and signed commercial invoice is attached inside the package.
Email The Workshop
Sizing, stones, delivery times and bespoke requests all go to the same address and are answered by the people who string the bracelets.