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Delivery & Terms
Order processing, shipping and returns at Epic Crystal Company Limited.
Order processing
Usually in stock goods will ship within 3 business days of receiving cleared payment. Shipment of customized orders will arrange shipping date with buyers.
Shipping methods
For small packages, we offer UPS & DHL shipping options, and availability will vary by destination.
Returns policy
Even if when you discover the received products are inconsistent with our promise, you will have the right to request replacement or return purchase without any conditions, and all cost incurred during this stage will be covered by us.
Payment
Payment is arranged with our sales team when the order is confirmed. Bank details are supplied on the invoice for your order — please verify them with us by phone before you transfer.
A note on payment security
Bank details are issued with your invoice and confirmed by phone. If you ever receive an email that changes our bank details, call +86 512-5013-5884 before you transfer anything.
Delivery & Terms FAQ
Answers based on the information published by EPIC Crystal. Anything not listed here should be confirmed with our sales team.
How soon do in-stock items ship?
Usually within 3 business days of receiving cleared payment.
How are customised orders scheduled?
The shipping date for a customised order is arranged with the buyer.
Which couriers do you use?
UPS and DHL for small packages; availability varies by destination.
What is the returns policy?
If the received products are inconsistent with what was promised, you may request replacement or return without conditions, and all costs incurred at that stage are covered by Epic Crystal.
How is payment arranged?
Payment is arranged with the sales team when the order is confirmed and the details appear on your invoice. Always verify bank details with us by phone before transferring.
Questions About An Order
Send the material, the dimensions, the surface finish and the quantity you need. Custom shapes, arrays and reflector coatings are part of what we do.