Warranty and After Sales
The value of a warranty is in how it is handled, not in the number of months printed on the box. Here is exactly what the 12-month cover does and does not include.
The Four Steps in Practice
Twelve months from delivery
Cover runs for 12 months from the date your order is delivered.
Non-human quality faults
Faults arising in normal use are covered. Damage from incorrect fitting or impact is not.
Verification first
Reported faults are checked against the unit and the fitment before a decision, so the outcome is based on the part, not on argument.
Replacement or technical support
Confirmed faults are resolved by free replacement of a qualified unit or by technical support, with no additional charges.
What This Commits Us To
Where This Fits in the Buying Process
Sourcing a steering rack breaks into the same five decisions every time: what the part is, which hand it is, whether the number is current, how it travels, and what happens if it is wrong. This page covers one of them end to end.
The other four are covered on their own pages, because treating them as one conversation is how buyers end up with the right part number in the wrong hand, or the right part packed badly.
Part Numbers This Applies To
32106868225 Electric Power Steering Rack
BMW 1 series 3 series
A1674603101 Electric Power Steering Rack
Mercedes-Benz M-Class / GLE W167
LR128495 Electric Power Steering Rack
Range Rover Evoque (L538)
EB3C3D070BE Electric Power Steering Rack
Ford RANGER
Warranty and After Sales Questions
Does this apply to every part number in the catalogue?
Yes. All 263 listings share the same commercial terms: one piece minimum, EXW Guangzhou, 2-5 working day despatch and a 12-month warranty.
Who do I deal with day to day?
The same sales contacts named on the contact page, covering pre-sales consultation, in-sales follow-up and post-sales support.
Can I see this in person?
Yes. The company receives customer visits in Guangzhou, with physical samples on site for inspection and testing.
What happens if something is not covered here?
Ask before ordering rather than after. Where we do not hold a documented figure, our product pages say TBC instead of estimating one.
Put Warranty and After Sales to Work
Send us the part numbers or the problem you are trying to solve, and we will tell you exactly how it is handled before any money moves.