Refund and Returns Policy

Overview‌
Our return policy lasts ‌30 days‌ from the date of purchase. After 30 days, we cannot offer a full refund or exchange.

‌Eligibility for Returns‌
To qualify for a return:

• Items must be ‌unused, undamaged, and in original condition‌ (no scratches, dents, or signs of installation).
• Original packaging must be intact, including protective coatings and labels.
• ‌Non-returnable items‌: Custom-made/cut-to-order pipes, fittings, or flanges (e.g., bespoke sizes or specifications).

‌Proof of Purchase‌
A receipt, invoice, or order confirmation is required for all returns.

‌Partial Refunds or Rejections‌
Refunds may be reduced or denied if:

• The item shows signs of use, modification, or improper handling.
• Packaging is damaged or missing, leading to product deterioration.
• The return is initiated after 30 days.
• Flanges or fittings have been test-fitted, welded, or exposed to chemicals/contaminants.

‌Refund Process‌

1. Contact us at ‌{[email protected]}‌ to request a Return Authorization (RA) number.
2. Ship items to ‌{NO.18 Xialiuzhai Road Chengbei Village Yongzhong Street Longwan Area Wenzhou City Zhejiang Province,China}‌ with the RA number clearly marked.
3. Once inspected, we will email approval/denial and process refunds within ‌5–10 business days‌ to your original payment method.

‌Shipping Costs‌

• Customers cover return shipping fees.
• For high-value items (e.g., large-diameter pipes), we recommend using ‌trackable/insured shipping‌. We are not responsible for lost returns.

‌Exchanges‌
Exchanges are only offered for ‌defective or damaged items‌ (e.g., manufacturing flaws, shipping damage). Contact us immediately at ‌‌Exchanges‌
Exchanges are only offered for ‌defective or damaged items‌ (e.g., manufacturing flaws, shipping damage). Contact us immediately at ‌{[email protected]}‌ with photos/video proof.

‌Non-Returnable Situations‌

• Orders marked “final sale” or clearance items.
• Products purchased from third-party vendors.

‌Gifts‌

• If shipped directly to you as a gift, a gift credit will be issued upon return approval.
• If shipped to the purchaser, refunds go to the original buyer.

‌Important Notes‌

• Do not return items to the manufacturer.
• Hazardous materials (e.g., contaminated pipes used in chemical processing) cannot be accepted for safety reasons.

‌Need Assistance?‌
Contact us at ‌{[email protected]}‌ for return instructions or policy questions.