Skip to content
[email protected]| +63 916 626 9588| Mon-Sat 9:00 AM - 5:00 PM
FAQ

Shipping Payment and Ordering Questions

The questions buyers ask before the first order. Anything not covered here goes straight to WhatsApp or email.

FAQ

All Questions

Do you offer international shipping?

Yes. DAVID ships internationally to a wide range of countries, working with logistics partners to move medical supplies safely. Contact us with your destination and product list for shipping rates and estimated delivery times.

How long does shipping take?

Within the Philippines, two to five business days depending on your area. International orders take seven to twenty-one business days depending on destination and customs processing.

How can I track my order?

Once your order ships we provide a tracking number and courier details so you can monitor the delivery status online at any time.

Do I need to pay before shipping?

Yes. Payment must be completed before we ship, for both local and international orders. Once payment is confirmed the order is processed and dispatched.

What are the shipping costs?

Shipping fees depend on your location, order size and delivery method. Send us your shipping address and product list and we will quote it accurately.

Do you offer product warranties or guarantees?

Yes, on selected medical devices and equipment, according to the manufacturer's terms. Warranty details are provided at purchase, and our team assists with replacements or support within that coverage.

Can I arrange my own shipping?

Yes. If you prefer to use your own logistics provider, tell us when you place the order so we can coordinate the details.

Can I change or cancel my order after payment?

Changes and cancellations can only be made before the order ships. Once the package is dispatched it cannot be modified, so contact us immediately if something needs to change.

Question Not Answered Here

Send it on WhatsApp or by email and you will get a direct answer, including where the answer is that we cannot supply it.